![]() You must ensure you have all your items when leaving the vehicle.All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are your responsibility.However, it is your responsibility to ensure that any changes made do not leave you with a tight schedule to meet your flight. Private transfers allow you to change the return pickup time for your convenience.Transfer guaranteed waiting time for departures and hotel-to-hotel transfers is 15 minutes before we call it a no-show.However, we reserve the right to deny changes to any time between 9pm & 5am, on arrival service. We will assist you in every possible way to make new arrangements.This means that we will wait for a maximum of 4 hours if your arrival flight is delayed. We offer up to 4 hours transfer guarantee for delayed arrival flights.We are very flexible when it comes to flights. Changes or cancelations due to circumstances beyond your control will be assessed by our customer service department.We will not be held responsible for any issue occasioned by failure to do this. It is your responsibility to review the data in their confirmation vouchers. You must read your vouchers carefully.However, any flight changes must be reported to our customer service department immediately. Once fixed, a new voucher will be issued via email. Contact our customer service team if you require any changes. All contact details are on your confirmation vouchers.There will be no refund in cases of “no-show.”.Please, guard it until you have received your refund – usually within 48 hours.If eligible for cancellation, we will provide you with a cancellation number.You should personally speak with our customer service staff – do not have the hotel travel agent or concierge call. ![]() ![]() For last-minute changes, you are required to call our customer service representatives.If 24 hours or less to the service date, call us at 83 or (614) 467-4866. Cancellations can be made via e-mail, live-chat or WhatsApp, 48 hours before the service date.Requests for cancellation or changes to Transfer/Tour services must be made before 6pm, the day before the service day, to qualify for a full refund of any payment you may have made.All our vehicles are smoke-free and in perfect condition. ![]() We reserve the right to deny extra passengers.
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